Privacy Policy for Viatva

Effective Date: 16th March 2025

At Viatva, we are committed to protecting your privacy and ensuring transparency in how we handle your information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our mobile and web applications (collectively, the “App”).

By accessing or using the App, you agree to the collection and use of your personal information as described in this Privacy Policy. If you do not agree, please refrain from using our services.

1. Information We Collect

When you use our App, we may collect the following types of information:

a. Personal Information

We collect personal information that you voluntarily provide when registering, using, or interacting with our services, including but not limited to:

  • Full Name

  • Email Address

  • Phone Number

  • Profile Details (e.g., username, profile photo, preferences)

  • Payment and Transaction Data (if applicable)

b. Usage Data

We automatically collect certain technical and usage information when you access the App, including:

  • IP Address

  • Browser Type and Version

  • Device Information (e.g., device model, operating system)

  • App Usage Patterns (e.g., features accessed, interaction logs, time spent on pages)

  • Error Reports and Performance Data

c. Location Data

If you grant permission, we may collect and process geolocation data to enhance your experience. You can enable or disable location tracking at any time through your device settings.

d. Cookies and Tracking Technologies

We use cookies, web beacons, tracking pixels, and similar technologies to:

  • Improve App functionality and user experience

  • Analyze usage trends and measure engagement

  • Provide relevant content and advertisements
    You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We process the information we collect for the following purposes:

  • Providing and Improving Services: To operate, maintain, and enhance the functionality of the App.

  • User Personalization: To tailor the user experience based on preferences and behavior.

  • Communication: To send updates, notifications, promotional offers, and customer support responses.

  • Analytics and Research: To monitor trends, measure performance, and improve services.

  • Security and Fraud Prevention: To detect and prevent fraudulent activities, unauthorized access, and security threats.

  • Legal Compliance: To comply with applicable laws, regulations, and legal obligations.

3. How We Share Your Information

We do not sell, rent, or trade your personal data. However, we may share your information in the following situations:

a. With Service Providers

We may engage third-party vendors to assist in various operational functions, such as:

  • Cloud Hosting and Storage (e.g., AWS, Google Cloud)

  • Payment Processing (if applicable)

  • Analytics and Performance Monitoring (e.g., Google Analytics, Hotjar)

  • Customer Support and Communication Tools

These providers are contractually obligated to protect your data and use it only for the intended purpose.

b. Legal Compliance and Protection

We may disclose your information:

  • If required by law, regulation, or legal process (e.g., court orders, subpoenas).

  • To enforce our policies or agreements.

  • To protect our rights, security, property, or the safety of others.

c. Business Transfers

If Viatva undergoes a merger, acquisition, restructuring, or asset sale, your personal information may be transferred to the new entity.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption: We encrypt sensitive data during transmission and storage.

  • Access Controls: We restrict access to personal data to authorized personnel only.

  • Secure Authentication: We use multi-factor authentication for account security.

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access & Portability: You can request a copy of the data we hold about you.

  • Correction: You may request correction of inaccurate or outdated data.

  • Deletion: You can request the deletion of your personal data, subject to legal and operational constraints.

  • Opt-out of Marketing Communications: You may opt out of promotional emails by following the "unsubscribe" link in our messages.

  • Restrict Processing: You can request that we limit how we process your data under certain circumstances.

  • Withdraw Consent: If we rely on your consent to process data, you can withdraw it at any time.

To exercise your rights, please contact us at team.viatva@gmail.com. We may verify your identity before processing such requests.

6. Third-Party Links and Services

Our App may contain links to third-party websites, applications, or services. Please note that:

  • We do not control third-party privacy practices.

  • We encourage you to review their privacy policies before providing any personal data.

7. Children's Privacy

Our App is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe that a minor has provided us with personal data, please contact us at team.viatva@gmail.com, and we will take steps to remove the information.

8. Retention of Data

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including:

  • To comply with legal obligations.

  • To resolve disputes.

  • To enforce our agreements.

When your data is no longer required, we securely delete or anonymize it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in laws and regulations.

  • Updates to our services and technologies.

  • Improvements in data security practices.

We will notify you of significant updates by posting the revised policy in the App. Your continued use of the App after updates constitute your acceptance of the revised policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: